Knowledge Base
Guides and answers for getting the most out of your services.
Your Organization Details, GSTIN and Contacts
Keep your organization's name, address and GSTIN correct so every invoice is right — and add contacts who should hear from us.
Domains: Using Your Own Domain or Registering a New One
Start on a free address, use a domain you already own, or register a new one — here's how each works.
Renewals, Grace Period and Suspension
What happens when your plan period ends, how long you have to pay, and how to avoid interruptions.
Ordering a Service and Choosing a Plan
How to pick a plan, choose your site address, apply a coupon and check out.
Getting Started with Your Niviyo Account
New here? A quick tour of your customer portal — where to find your services, invoices and help.
Logging In to Your Site's Admin Panel
Use the Admin Login button to open your website's admin panel in one click — no extra password needed.
Paying Your Invoices
Ways to pay, where to download your invoice, and what happens after you pay.
Getting Help: Support Tickets and Setup Assistance
How to reach our team, follow a ticket, and get an expert to set up your website for you.
Upgrading or Changing Your Plan
Move to a bigger or smaller plan any time — you only pay the difference for the time left.
Keeping Your Account Secure
Simple steps to protect your account: a strong password, two-factor authentication and checking your login history.