Resources
Frequently Asked Questions
Answers to the most common questions about our products, plans, payments and support.
What does Niviyo Tech offer?
Ready-to-use websites you run yourself: NGO Portal, News Website, ePaper and Reporter — or all three News products together as News Combo. Matrimonial Portal, Niviyo Auto Post and Niviyo Social Post are coming soon.
How soon can I start?
Your site is created automatically as soon as your order is paid, so you can log in and start the same day. Using your own domain needs one DNS change. If you want a specialist to set things up for you, add Setup Assistance (NGO ₹999, News ₹799).
What support do I get?
Every plan includes support by ticket — in your account, go to Support › Tickets. NGO plans also include WhatsApp support.
Can I change or cancel my plan?
You can move to another plan at any time from My Services › your service › Change Plan. News Website, ePaper, Reporter and News Combo can be switched between on the same site. To cancel, raise a ticket — your plan stays active until the end of the period you paid for. There are no hidden fees.
Is my data secure?
Your site runs over HTTPS, and online payments go through trusted payment gateways, so card details never touch your site. Your admin login is separate from your members' logins.
Do you offer white-label?
Yes. Through the Reseller Partner program, agencies resell NGO Portal and News at partner prices, with their own logo on each client site and the Niviyo credit hidden. You set your own price for your client — see the Reseller Partner page for how it works.
How do I pay?
Online by UPI, card or net banking, or by bank transfer. Prices shown are what you pay — no GST is added at present.
Can I get a refund?
On subscription plans, you get a full refund if you ask within 14 days of purchase. Setup fees and custom work are not refundable once work has started. See our Refund Policy for details.
What happens if I don't renew on time?
A renewal invoice is sent before your plan ends and is due within 7 days. If it stays unpaid, the site may be paused until it is paid. Your data is kept.
By Product
Product-Specific Questions
Pick a product to see questions about its features, setup and pricing.
How quickly can our NGO portal go live?
Your portal is created automatically right after payment, so you can log in the same day. Every plan lets you use your own domain. Want help with membership plans, payments and branding? Add NGO Setup Assistance (₹999).
What happens when we reach our member limit?
Basic allows 25 members, Silver 1,000, Gold 10,000 and Platinum 50,000. When the limit is reached, new members can't join until you upgrade. Upgrade from Change Plan — all your members, ID cards and payments stay.
Is our member and donation data secure?
Your portal runs over HTTPS, and online payments go through trusted payment gateways, so card details never touch your site. Your admin panel and your members' logins are separate.
Can ID cards and joining letters carry our NGO's branding?
Yes. ID cards and joining letters are created automatically with your logo and details, and members download them from their own account.
Does the portal support both online and offline payments?
Yes. Members can pay membership fees, donations and crowdfunding contributions online, while admins record cash or cheque payments as offline entries. All transactions appear in the payment and donation reports.
How do we get support after going live?
Raise a ticket from your Niviyo account (Support › Tickets) or message us on WhatsApp — both are included in every NGO plan.
Do I need to buy domain and hosting separately?
Hosting with HTTPS is included in every plan. You use your own domain — if you already have one, we connect it for you.
Which News plan should I choose?
News Website for articles, video and live TV; ePaper for your printed edition; Reporter for reporter joining, ID cards and letters; News Combo for all three on one site. You can switch between them later on the same site.
How does reporter management work?
On the Reporter plan, reporters apply online (with a joining fee if you set one), upload their documents and get ID cards and joining letters automatically. Plans allow 200, 500 or 1,250 reporters.
Can I publish news in my language?
Yes. You can write news in Hindi or any other language.
How do YouTube videos and live TV work?
Add your YouTube videos as posts, and show a YouTube live TV stream on your home page.
Is the ePaper included?
Not in News Website — ePaper is its own plan. Or take News Combo to get News Website, ePaper and Reporter together for less than buying them separately.
How do I publish my edition?
Upload your newspaper PDF from the admin panel. It is turned into a page-by-page reader and filed by date. You can publish more than one edition a day.
Can readers clip and share news?
Yes. Readers can cut out a news item and share it on WhatsApp or social media.
Can I charge readers for the ePaper?
Yes. With reader plans you choose which editions are free and which need a paid plan.
Does the ePaper work on mobile phones?
Yes. Readers swipe between pages and zoom in on any phone — no app needed.
Can readers find old editions?
Every edition stays in the archive, and readers pick a date to open it.
Can the ePaper match my newspaper's branding?
Yes. The reader shows your logo and name, and you can choose from 3 reader themes.
Didn't Find Your Answer?
Ask us directly — raise a ticket and our team will get back to you.