Cancellation Policy

To cancel, raise a support ticket from your Niviyo account (Support › Tickets). Your plan stays active until the end of the billing period you paid for.

Day 0 — your renewal invoice is issued, due within 7 days. Your website keeps working during this 7-day grace period.

Day 7 — if the invoice is still unpaid, your website is suspended (taken offline). Your data is safe, and paying the invoice restores the website within minutes.

Day 90 — if it is still unpaid, we may cancel the service and its invoice. Your website and data are kept for 9 months from cancellation.

Before deletion — we send a final notice at least 30 days before your data is deleted.

9 months after cancellation — your website and its data are permanently deleted. Backups are removed within a further 6 months.

You can restore a cancelled service at any time before deletion by paying for a new billing period.

When a service is cancelled, by you or for non-payment, your website goes offline, but we keep your website and data for 9 months so you can restore it. During this time you can ask us for a copy of your data. After 9 months it is permanently deleted.

We never lock you into long-term contracts. Cancel whenever you choose.