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Privacy Policy

This Privacy Policy explains how Niviyo Tech Pvt. Ltd. collects, uses and protects your information.

Last updated: October 2026

Information We Collect

We collect information you provide directly, such as your name, email and account details, along with usage data to improve our services.

How We Use Information

We use your data to deliver and improve our products, provide support, process payments and communicate important updates.

Cookies and Advertising

Our website uses the Meta (Facebook) Pixel, which sets cookies and shares details of your visit, such as pages viewed and buttons clicked, with Meta Platforms. We use this to measure our Facebook and Instagram ads and to show relevant ads to people who may be interested in our products.

If you submit your details through one of our Facebook or Instagram lead forms, we receive your name and contact details from Meta and use them only to contact you about the product you asked about.

You can control ad personalisation in your Facebook ad settings, and you can block or delete cookies in your browser settings.

Data Protection

We apply enterprise-grade security measures including encryption and access controls to keep your data safe.

Data Retention

We keep your account and website data while your service is active. If your service is cancelled, by you or for non-payment, we keep it for 9 months so it can be restored, then delete it permanently; backups are deleted within a further 6 months.

Billing records such as invoices and payments are kept for as long as Indian tax and company law requires.

Your Rights

You may access, correct or delete your personal data at any time by contacting [email protected].

Grievance Officer

If you have a complaint about how we handle your personal data, contact our Grievance Officer at [email protected].

Questions about this policy? Reach us any time at [email protected] or through our support ticket page.