Resources
Help Center
Quick answers and getting-started checklists for every Niviyo product, organised so you find help in seconds.
Getting Started with NGO Portal
- 1 Point your NGO's own domain to the portal and complete organisation profile setup.
- 2 Create membership plans and connect online payment collection alongside offline receipt entry.
- 3 Add committees, morcha and wings, then invite your first members and volunteers.
- 4 Generate ID cards and joining letters automatically for every approved member.
Account & Setup
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How do I connect my own domain?
Map your NGO's existing domain to the portal using the DNS records we provide.
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Setting up committees, morcha and wings
Create your organisational structure and assign members to committees, morcha and wing units.
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Configuring the admin and user panels
Understand which tasks belong in the admin panel versus the member-facing user panel.
Payments & Donations
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Collecting membership fees online and offline
Accept plan payments through the gateway or record cash and cheque receipts manually.
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How do I launch a crowdfunding campaign?
Set a goal, publish the campaign page, and track donation collection in real time.
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Reading the donation collection report
Filter donations by date, campaign and payment mode to reconcile your collections accurately.
Members & Reports
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Generating ID cards and joining letters
Issue branded ID cards and joining letters automatically the moment a member is approved.
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How does the referral system work?
Members share referral links, and the portal credits each new signup to its referrer.
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Upgrading your member limit plan
Move from a 100-member plan to higher tiers or unlimited members without losing data.
Getting Started with News Portal
- 1 Claim your free domain, hosting and SSL, then complete your newsroom profile.
- 2 Create unlimited news categories and set up your breaking news slider layout.
- 3 Add reporters, assign login access, and auto-generate their ID cards and joining letters.
- 4 Publish your first text or video story and verify Google Analytics is tracking views.
Publishing
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How do I publish multi-language news?
Write and publish stories in multiple languages with correct fonts and per-language sections.
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Uploading video news from mobile
Reporters can shoot, upload and publish video news directly from their mobile devices.
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Enabling news copyright protection
Block text copying on your articles to protect your newsroom's original reporting.
Reporters & Payments
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Managing reporter accounts and permissions
Create unlimited reporter logins and control what each reporter can publish or edit.
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How does reporter payment management work?
Track dues per reporter and collect payments online via QR code or gateway.
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Issuing reporter ID cards automatically
Approved reporters receive auto-generated ID cards and joining letters bearing your portal branding.
Feeds & Widgets
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Setting up YouTube auto-fetch and live TV
Connect your YouTube channel to auto-import videos and stream live TV on your portal.
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Adding horoscope, cricket and weather widgets
Turn on daily horoscope, live cricket scores and weather updates from the widget settings.
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Placing ad boxes across your site
Use unlimited ad boxes to position banners on the homepage, categories and article pages.
Getting Started with E-Paper
- 1 Apply your custom branding, including masthead, logo and colours, to the reader.
- 2 Upload your first newspaper PDF and let auto-conversion build the flipbook edition.
- 3 Set your date-wise archive structure so past editions stay searchable by date.
- 4 Configure subscription plans and the paywall before announcing your digital edition to readers.
Editions & Uploads
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How do I upload a daily edition?
Upload the PDF for each date and auto-conversion turns it into an interactive flipbook.
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Fixing a wrongly dated edition
Replace or re-date an uploaded edition so the archive shows it under the correct day.
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Best PDF settings for crisp pages
Export print-ready PDFs at the recommended resolution so zoomed pages stay sharp for readers.
Reader Experience
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How readers clip and share articles
Readers select any article region to clip, zoom and share it on social media.
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Searching the date-wise archive
Use full-text search and date filters to find any story across all past editions.
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Optimising the mobile reading experience
The flipbook adapts to phones automatically; learn gestures for page turns and pinch zoom.
Subscriptions & Paywall
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Setting up subscription plans
Create free-preview and paid plans that control how many pages non-subscribers can read.
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How does the paywall lock editions?
Choose which editions or pages require login and payment before readers can open them.
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Handling failed subscriber payments
See why a subscriber's payment failed and restore their access after successful retry.
Getting Started with Niviyo Auto Post
- 1 Install the plugin on WordPress and activate your 1, 5 or unlimited-site license.
- 2 Add your first RSS feed source and confirm items are fetched correctly.
- 3 Set keyword and category filters so only relevant items reach your publishing queue.
- 4 Choose a content template and schedule so imported posts publish automatically on time.
Feeds & Automation
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How do I add unlimited RSS sources?
Register any number of feed URLs and assign each source its own import rules.
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Scheduling auto-publish intervals
Control how often each feed is checked and when fetched posts go live.
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Filtering imports by keyword and category
Include or exclude feed items by keywords and route them into chosen WordPress categories.
Content Quality
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Building content templates for imported posts
Use template tags to control titles, body layout and source attribution on every import.
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How does content spinning work?
Enable spinning to rewrite imported text automatically before it is published on your site.
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Why are duplicate posts being skipped?
Duplicate detection compares titles and links so the same story never publishes twice.
License & Troubleshooting
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Activating your license on multiple sites
Apply your 1, 5 or unlimited-website license key and move activations between sites.
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Featured images are not being fetched
Check feed image tags and fallback settings when featured image auto-fetch returns nothing.
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Feed items stopped importing suddenly
Diagnose expired feeds, cron issues and filter conflicts that halt scheduled auto-publishing.
Getting Started with Niviyo Social Post
- 1 Install the plugin on WordPress and activate your 1, 5 or unlimited-site license.
- 2 Connect your Facebook, X, LinkedIn, Instagram and Telegram accounts with secure authorisation.
- 3 Create custom post templates with hashtags and mentions for each connected network.
- 4 Publish a test post and confirm it appears across networks with click tracking active.
Network Connections
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Connecting Facebook, X and LinkedIn accounts
Authorise each network once and choose the pages or profiles that receive posts.
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How do I set up Telegram sharing?
Create a bot token, add it to your channel, and link it in plugin settings.
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Fixing an expired Instagram connection
Reauthorise your Instagram account when tokens expire so auto-sharing resumes without missed posts.
Templates & Scheduling
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Writing custom templates per network
Tailor message text, links and image handling separately for each social network.
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How does the smart scheduling queue work?
The queue spaces shares across peak engagement times instead of posting everything at once.
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Automating hashtags and mentions
Pull hashtags from post tags and add mentions automatically using template rules.
Analytics & Re-sharing
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Tracking clicks from each social network
See which networks drive traffic using built-in click tracking on every shared link.
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Setting up evergreen content re-sharing
Mark older posts as evergreen so the plugin recirculates them on a rotation.
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Why did a scheduled share fail?
Review the share log to spot API limits, revoked permissions or media format errors.
Still Stuck?
Raise a support ticket and our team will get back to you within one business day.