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Help Center

Quick answers and getting-started checklists for every Niviyo product, organised so you find help in seconds.

Getting Started with NGO Portal

  1. 1 Point your NGO's own domain to the portal and complete organisation profile setup.
  2. 2 Create membership plans and connect online payment collection alongside offline receipt entry.
  3. 3 Add committees, morcha and wings, then invite your first members and volunteers.
  4. 4 Generate ID cards and joining letters automatically for every approved member.

Account & Setup

  • How do I connect my own domain?

    Map your NGO's existing domain to the portal using the DNS records we provide.

  • Setting up committees, morcha and wings

    Create your organisational structure and assign members to committees, morcha and wing units.

  • Configuring the admin and user panels

    Understand which tasks belong in the admin panel versus the member-facing user panel.

Payments & Donations

  • Collecting membership fees online and offline

    Accept plan payments through the gateway or record cash and cheque receipts manually.

  • How do I launch a crowdfunding campaign?

    Set a goal, publish the campaign page, and track donation collection in real time.

  • Reading the donation collection report

    Filter donations by date, campaign and payment mode to reconcile your collections accurately.

Members & Reports

  • Generating ID cards and joining letters

    Issue branded ID cards and joining letters automatically the moment a member is approved.

  • How does the referral system work?

    Members share referral links, and the portal credits each new signup to its referrer.

  • Upgrading your member limit plan

    Move from a 100-member plan to higher tiers or unlimited members without losing data.

Getting Started with News Portal

  1. 1 Claim your free domain, hosting and SSL, then complete your newsroom profile.
  2. 2 Create unlimited news categories and set up your breaking news slider layout.
  3. 3 Add reporters, assign login access, and auto-generate their ID cards and joining letters.
  4. 4 Publish your first text or video story and verify Google Analytics is tracking views.

Publishing

  • How do I publish multi-language news?

    Write and publish stories in multiple languages with correct fonts and per-language sections.

  • Uploading video news from mobile

    Reporters can shoot, upload and publish video news directly from their mobile devices.

  • Enabling news copyright protection

    Block text copying on your articles to protect your newsroom's original reporting.

Reporters & Payments

  • Managing reporter accounts and permissions

    Create unlimited reporter logins and control what each reporter can publish or edit.

  • How does reporter payment management work?

    Track dues per reporter and collect payments online via QR code or gateway.

  • Issuing reporter ID cards automatically

    Approved reporters receive auto-generated ID cards and joining letters bearing your portal branding.

Feeds & Widgets

  • Setting up YouTube auto-fetch and live TV

    Connect your YouTube channel to auto-import videos and stream live TV on your portal.

  • Adding horoscope, cricket and weather widgets

    Turn on daily horoscope, live cricket scores and weather updates from the widget settings.

  • Placing ad boxes across your site

    Use unlimited ad boxes to position banners on the homepage, categories and article pages.

Getting Started with E-Paper

  1. 1 Apply your custom branding, including masthead, logo and colours, to the reader.
  2. 2 Upload your first newspaper PDF and let auto-conversion build the flipbook edition.
  3. 3 Set your date-wise archive structure so past editions stay searchable by date.
  4. 4 Configure subscription plans and the paywall before announcing your digital edition to readers.

Editions & Uploads

  • How do I upload a daily edition?

    Upload the PDF for each date and auto-conversion turns it into an interactive flipbook.

  • Fixing a wrongly dated edition

    Replace or re-date an uploaded edition so the archive shows it under the correct day.

  • Best PDF settings for crisp pages

    Export print-ready PDFs at the recommended resolution so zoomed pages stay sharp for readers.

Reader Experience

  • How readers clip and share articles

    Readers select any article region to clip, zoom and share it on social media.

  • Searching the date-wise archive

    Use full-text search and date filters to find any story across all past editions.

  • Optimising the mobile reading experience

    The flipbook adapts to phones automatically; learn gestures for page turns and pinch zoom.

Subscriptions & Paywall

  • Setting up subscription plans

    Create free-preview and paid plans that control how many pages non-subscribers can read.

  • How does the paywall lock editions?

    Choose which editions or pages require login and payment before readers can open them.

  • Handling failed subscriber payments

    See why a subscriber's payment failed and restore their access after successful retry.

Getting Started with Niviyo Auto Post

  1. 1 Install the plugin on WordPress and activate your 1, 5 or unlimited-site license.
  2. 2 Add your first RSS feed source and confirm items are fetched correctly.
  3. 3 Set keyword and category filters so only relevant items reach your publishing queue.
  4. 4 Choose a content template and schedule so imported posts publish automatically on time.

Feeds & Automation

  • How do I add unlimited RSS sources?

    Register any number of feed URLs and assign each source its own import rules.

  • Scheduling auto-publish intervals

    Control how often each feed is checked and when fetched posts go live.

  • Filtering imports by keyword and category

    Include or exclude feed items by keywords and route them into chosen WordPress categories.

Content Quality

  • Building content templates for imported posts

    Use template tags to control titles, body layout and source attribution on every import.

  • How does content spinning work?

    Enable spinning to rewrite imported text automatically before it is published on your site.

  • Why are duplicate posts being skipped?

    Duplicate detection compares titles and links so the same story never publishes twice.

License & Troubleshooting

  • Activating your license on multiple sites

    Apply your 1, 5 or unlimited-website license key and move activations between sites.

  • Featured images are not being fetched

    Check feed image tags and fallback settings when featured image auto-fetch returns nothing.

  • Feed items stopped importing suddenly

    Diagnose expired feeds, cron issues and filter conflicts that halt scheduled auto-publishing.

Getting Started with Niviyo Social Post

  1. 1 Install the plugin on WordPress and activate your 1, 5 or unlimited-site license.
  2. 2 Connect your Facebook, X, LinkedIn, Instagram and Telegram accounts with secure authorisation.
  3. 3 Create custom post templates with hashtags and mentions for each connected network.
  4. 4 Publish a test post and confirm it appears across networks with click tracking active.

Network Connections

  • Connecting Facebook, X and LinkedIn accounts

    Authorise each network once and choose the pages or profiles that receive posts.

  • How do I set up Telegram sharing?

    Create a bot token, add it to your channel, and link it in plugin settings.

  • Fixing an expired Instagram connection

    Reauthorise your Instagram account when tokens expire so auto-sharing resumes without missed posts.

Templates & Scheduling

  • Writing custom templates per network

    Tailor message text, links and image handling separately for each social network.

  • How does the smart scheduling queue work?

    The queue spaces shares across peak engagement times instead of posting everything at once.

  • Automating hashtags and mentions

    Pull hashtags from post tags and add mentions automatically using template rules.

Analytics & Re-sharing

  • Tracking clicks from each social network

    See which networks drive traffic using built-in click tracking on every shared link.

  • Setting up evergreen content re-sharing

    Mark older posts as evergreen so the plugin recirculates them on a rotation.

  • Why did a scheduled share fail?

    Review the share log to spot API limits, revoked permissions or media format errors.

Still Stuck?

Raise a support ticket and our team will get back to you within one business day.