Knowledge Base
Guides and answers for getting the most out of your services.
Getting Started with Your Niviyo Account
New here? A quick tour of your customer portal — where to find your services, invoices and help.
Logging In to Your Site's Admin Panel
Use the Admin Login button to open your website's admin panel in one click — no extra password needed.
Tracking Achievements and Milestones
Highlight the impact and recognition your organization has earned.
Understanding Breaking, Featured, and Trending Flags
Three ways to give an article extra visibility on your homepage.
Uploading and Arranging Epaper Pages
Add page images to an edition and put them in the right reading order.
Understanding the Approval and Rejection Workflow
What each status on your dashboard actually means.
Building Your Photo Gallery
Showcase your work visually with organized photo albums.
What Is Epaper and How Does It Work
A digital, page-by-page replica of your print edition, delivered through your News site.
Submitting an Article for Editorial Review
How to write, save, and send a story to your editor.
Becoming an Affiliate Partner
Recommend Niviyo and earn a commission on what your referred customers pay — on their renewals too.
Paying Your Invoices
Ways to pay, where to download your invoice, and what happens after you pay.
Getting Help: Support Tickets and Setup Assistance
How to reach our team, follow a ticket, and get an expert to set up your website for you.